
Keys to NTL Coaching Services
Keys to NTL Coaching Services
1. Understanding and Managing Ourselves
NTL coaches encourage learning and change at the personal level using multiple strategies. Skill development may include:
- Using personal reflection to enhance self-awareness and interpersonal effectiveness
- Taking ownership for personal behavior and developing strategies for self-correction
- Increasing the impact of one's personal presence and influence in the system
- Promoting personal authenticity at home and at work
2. Understanding and Managing Relationships
NTL coaches acknowledge the whole person and help people work together effectively across differences. This is particularly important for leaders and managers as they face challenges in creating the context for effective and productive work. Skill development may include:
- Developing interpersonal communication and conflict management skills
- Learning to identify the difference between the intent and impact of one's behavior
- Building collaborative relationships
- Giving and receiving feedback responsibly
3. Recognizing and Appreciating Diversity
NTL coaches acknowledge the power of inclusion and diversity (i.e. race, gender, religion, sexual-orientation, age, culture, family, ethnicity, able-ness, etc.) and help the client manage the challenges of optimizing and leveraging our multiple differences. Skill development may include:
- Recognizing multiple group identities
- Understanding the relational interplay between dominant and subordinated group memberships
- Willingness to enter into and stay in the often messy work of putting diversity into action
- Engaging directly in conversations about and arising from confronting "isms"
4. Systems Thinking
NTL coaches use a systems approach to help clients explore the relationships and interdependencies of the unique elements of their lives. Clients identify the connections and interrelationships that are important to them to better see and understand how their thinking about those interactions enhances or diminishes their effectiveness. Our intention is to enable clients to have new insights about the things that are important to them so they can take and sustain actions to make the changes they desire.

